Assistant Manager - User Support - Global Service Centre
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What`s more, we`re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.
About DP World Global Service Centre
DP World’s Global Service Centre (GSCs) are key enablers of growth delivering standardization, process excellence and expertise, and automation in areas of Finance, Freight Forwarding, Marine Services, Engineering and Human Resources, helping accelerate DP World’s growth and business transformation. As we experience exponential growth, there has never been a more exciting time to join us. Discover your next role here and change what`s possible for everyone! As an equal employer that recognizes and values diversity and an inclusive culture, we empower and up-skill our people with opportunities to perform at their best. Join us and be part of an amazing team that is transforming the future of world trade.
Role Purpose:
The Oracle Techno-Functional Consultant will be responsible for the L1/L2 support activities, solution designing, and maintenance of Oracle applications related to the Procure-to-Pay (P2P) cycle, Procurement, and Supply Chain Management. This role includes providing Level 1 (L1) support to ensure smooth operation and quick resolution of issues. The ideal candidate will possess a deep understanding of Oracle ERP systems, strong technical skills, and the ability to work closely with business stakeholders to deliver effective solutions.
Designation: Assistant Manager- User Support- Global Service Centre
Base Location: Navi Mumbai, Ghansoli, Q- Parc
Reporting to: Deputy General Manager
Key Role Responsibilities:
- Lead the L1/L2 activities of Oracle Fusion applications related to P2P, Procurement, and Supply Chain modules.
- Develop and maintain system documentation, including configurations, functional specifications, and test scripts.
- Work with business stakeholders to gather and analyse requirements.
- Translate business requirements into technical specifications.
- Conduct gap analysis and provide solutions to bridge gaps between business needs and Oracle capabilities.
- Design discussions for Integrating Oracle applications with other enterprise systems.
- Ensure seamless data flow and consistency across integrated systems.
- Design and develop custom reports using OTBI and BI publisher, and approval workflows.
- Troubleshoot and resolve technical issues related to Oracle applications.
- Serve as the first point of contact for Oracle application users experiencing issues.
- Diagnose and resolve basic issues related to Oracle applications, escalating complex issues to higher-level support when necessary.
- Log, track, and manage support tickets using the company’s ticketing system.
- Provide timely and effective communication to users regarding the status of their support requests.
- Conduct initial troubleshooting and provide guidance to users on common issues and best practices.
- Assist in training end-users on Oracle applications and troubleshooting techniques.
Resolve common issues such as:
- User login and access problems.
- Basic navigation and usage queries.
- Data entry errors and corrections.
- Report generation issues.
- Workflow errors.
- Connectivity and system access problems.
Procurement and supply chain-specific issues such as:
- Purchase order (PO) creation and approval issues.
- Supplier setup and management problems.
- Inventory discrepancies and adjustments.
- Procurement contract management issues.
- Order fulfilment and tracking errors.
- Receiving and matching PO receipts with invoices.
- Supply chain planning and execution challenges.
- Issues with automated procurement processes and approvals.
Skills & Competencies:
- Minimum of 4-6 years of experience as an Oracle Techno-Functional Consultant.
- Extensive experience with Oracle Fusion applications, particularly in P2P, Procurement, and Supply Chain Management modules.
- Strong understanding of the Procure-to-Pay cycle, procurement processes, and supply chain management.
- Excellent problem-solving skills and the ability to troubleshoot complex issues.
- Strong communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.
- Project management skills and the ability to handle multiple projects simultaneously.
- Oracle certification in relevant modules is a plus.
Education & Qualifications:
- Bachelor’s degree
DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.
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