Business Solutions Trainer
- East Suffolk Council, Suffolk Coastal Port Health Authority, Felixstowe, IP11 4AZ
- £34,314 - £37,035 per annum (pro rata for part time)
- 37 hours per week
- Permanent
Suffolk Coastal Port Health Authority (SCPHA) is committed to ensuring the protection of Public and Animal health through our service using innovation and technology. We pride ourselves on delivering cutting-edge solutions to support both our internal team and external stakeholders.
We are now looking for a dynamic and skilled Business Solutions Trainer to join our team and help drive our mission forward.
The role
As a Business Solutions Trainer at SCPHA, you will be essential in ensuring that both our staff and external customers are equipped to use the technological platforms developed in-house. You will design and deliver high-quality training on various business software and solutions, supporting business performance and maximising the potential of our digital tools. You will also support the Lead Business Solutions Trainer in onboarding new customers, ensuring a seamless and professional experience.
The role involves delivering and organising training for Port Health staff and external stakeholders, focusing on in-house technological platforms and digital tools, including designing training packages, creating digital content, and managing online and in-person sessions. Key duties also involve managing system documentation, maintaining training records, and evaluating session effectiveness to drive improvements.
In addition, you will support local schools, colleges, the community and external stakeholders in raising awareness about Port Health, educating them on the services we provide, and promoting the positive impact of our work. This will involve participating in exhibitions and events such as the Suffolk Show to showcase our Port Health services, supporting future talent, and enhancing public understanding.
What you will need:
- Proven experience in delivering business software and solutions training.
- Strong knowledge of digital platforms and content management.
- Excellent communication skills with the ability to engage different audiences.
- Experience in designing training packages and materials.
- Ability to evaluate training effectiveness and adjust delivery methods accordingly.
- Proficiency in release management and system documentation.
- Ability to work collaboratively with various teams, including technical trainers, analysts, and management.
- A commitment to continuous learning and improvement in training methods.
If you`re passionate about training, development, and community engagement, and want to play a vital role in empowering both staff and the public with the tools and knowledge to succeed, we would love to hear from you.
Why work for us?
East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Council, take a look at our video and hear why our employees think it is such a great place to work (YouTube).
Here are some of the main benefits:
- Generous leave entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years’ service, plus bank holidays)
- Local government pension scheme
- Flexible working arrangements
- Learning and development tailored to your role
- A wide variety of staff support networks including access to health and wellbeing initiatives and programmes.
- Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services.
Find more information about what we offer in our benefits brochure (pdf).
To find out more
For an informal discussion regarding this post, please contact Adam Flatman on 0845 6461310, or by emailing [email protected]
Closing date: 12 February 2025
Interview date: 5 and 6 March 2025
How to apply
Step 1 - Read the advert and the Job Description and Person Specification Business_Solutions_Trainer 2025
Step 2 - Complete the Supporting Statement template (docx). Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please use the template provided (other formats will not be accepted).
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
For more information, check out the How to Apply section of our Career Site (URL).
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