Software Engineer III- Service Now

jpmorgan-chase-%26-co. - Bengaluru, Karnataka, India | 2025-01-29 12:58:05

We have an exciting and rewarding opportunity for you to take your software engineering career to the next level. 

As a Software Engineer III at JPMorgan Chase within the Infrastructure Platforms team, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives.

Job responsibilities

 

  • Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
  • Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems
  • Develop and modify ServiceNow workflows, forms, lists, business rules, script includes, UI components.
  • Provide solutions through configuration and customization including, but not limited to: user interface, workflow administration, reports, data imports, integration, custom scripting and third-party software integrations whilst applying best practices
  • Review and analyze the effectiveness and efficiency of existing configuration and workflows to develop strategies for improving or further integrations leveraging ServiceNow.
  • Develop requirements, craft and execute test plans, administer ServiceNow and serve as tier 2 support.
  • Identify ServiceNow system deficiencies and recommend solutions.
  • Participate in creating and developing standards, best practices, support guidelines and procedures
  • Partner with integration subject matter expert to use MID servers, APIs, web services, email and other relevant technology to integrate tools with the ServiceNow platform.
  • Research new feature enhancements and functionalities from ServiceNow
  • Expand and Implement other ServiceNow modules covering the entire Enterprise Service Management spectrum

 

 

Required qualifications, capabilities, and skills

 

  • Formal training or certification on software engineering concepts and 3+ years applied experience   
  • Hands on experience developing and configuring on the ServiceNow Platform
  • Experience in ServiceNow configuration & administration with strong understanding of ServiceNow platform and PaaS model with relevance to ServiceNow integration solutions including: common authentication protocols, Web Services patterns (REST, polling, call back) and MID servers.
  • Experience leveraging ServiceNow codeless technologies – Flow Designer and Integration Hub
  • Certified ServiceNow Administrator and Certified Implementation Specialist in one module (ITSM, ITOM, ITBM)
  • Experience with augmenting the CMDB model.
  • Experience with developing a full service request model; including deployment of custom dashboards for individual departments, as part of the request service. 
  • Experience with AJAX based Service Portal technology. 
  • Understanding of working with Web technologies such as SOAP, JSON, XML and Web Services.
  • Software development experience with one or more general purpose programming languages including but not limited to: Java, Python, JavaScript, JS Libraries and Framework.

 

 

Preferred qualifications, capabilities, and skills

 

  • Familiarity with modern front-end technologies
  • Exposure to cloud technologies
  • Ability to multi-task across project/initiatives and deliver according to time commitments
  • Ability to collaborate across multiple teams to agree designs and implementation plans


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